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Delivering Value Made Simple

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“The rationale behind how a business creates, delivers and captures value.”

That’s the short version definition for the term ‘business model‘. For those with no background in economics or commerce (read techies) all this talk about ‘value’ can be too vague to be much good. It leaves too much to subjective interpretation. It needs to be less so. Less subjective interpretation on the innovators end and about the same as before on the consumer end. For purposes of this post, techies include those who make things like handbags, solar panels, furniture…as well as computer programmers.

Design Workshop Participants

Participants at a Semacraft Design Thinking workshop.

Tech innovators typically need to ideate less from the comfort of their space (workshop/keyboard) and more from the environment their clients will be using their product or service. This means clients continue to judge the performance of the product using their existing schema and the innovator adopts their own interpretation of value to the users subjective interpretation.

So what does delivering value mean for a techpreneur in Africa? It boils down to job descriptions. What job is the client trying to get done and how does your new app/service/magic help them do it better, faster, cheaper and/or cooler? When clients choose to take the risk of investing money or time (or both) in trying your technology, they expect something to happen. Delivering on that expectation is your easiest definition of delivering value. It means innovators need to spend lots of time with the people they expect to serve with their technology in order to understand what this expectation would be.

But when is value actually delivered? Is it at point of sale? Is it at point of use? Is it at point of disposal? Is it at multiple areas? Social enterprises and civil society led projects generally tend to lose sight of this resulting in huge amounts of wasted resources and a muddied view of their sector in the public domain. For-profit organizations can be just as guilty of failing to understand their clients. Financial services businesses can be notorious for creating products that are poorly distributed or whose value is eroded at the point-of-use such as low density of ATMs resulting in long queues and high charges for clients wishing to close their accounts (point-of-disposal). Some products are essential enough and common enough to be almost impossible to differentiate at the product level. However, new value can be delivered through better distribution, better packaging, easier disposal or better branding that taps into the client’s aspirations.

So before you spend too much time building out some amazing new app, chair, bag or drone make the time to listen and watch your clients to understand what their lives are like and how your product can make a part of it better by helping them get a job done; or to put it in buzz words we all understand…

“Understand how your product or service empowers users across the value chain by synergistically delivering new value through innovative business models.” 

or get more buzz words here :)

Written by Muchiri Nyaggah

August 1st, 2012 at 1:13 pm

Innovating for the People: How Africa is using Technology for Better Governance.

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This post is the forth and last article in a four-part series on Africa: The Present Frontier.

On his first day in office, US President Barrack Obama signed the Memorandum on Transparency and Open Government start the process that led to the Data.gov we know today. Within 3 years, other governments had followed suit around the world with many attempting to do it and others getting past the hurdles to finally launch. The first one in Africa to start the process and deploy an open data portal was Kenya. Other countries are expected to follow suit in the coming months and years.

Liberia Business Registry

The Liberia Business Registry which provides an online platform for business registration. Image source: http://www.lbr.gov.lr/

The story of governance in Africa though punctuated by war, coups de etat and not-so-democratic elections is also full of stories of democratic progress and innovation. Technology is playing a role on the demand side of governance with citizens taking to technology platforms to amplify their opinions and demand better services from governments. It’s playing a big role on the supply side as well with governments adopting e-government and making progress along the path to open government and turning Africa into an attractive place to live in and do business.

The IFC in its Doing Business report for 2012 found that every single East African country had made at least one reform aimed at making them an attractive investment destination. Areas such as electronic submission of documents for businesses establishing a presence are important for governments in the East African Community. Sadly, despite the reforms, the 2012 Doing Business ranking show only 2 out of 5 of the EAC states improved their rankings with all the others dropping between 2 and 4 places from 2011. Rwanda remains the 3rd best country to do business on the continent after Mauritius and South Africa at its current 45th position in the rankings. Kenya, at 109, is ranked better than Nigeria, Brazil and India.

The improvements in the EAC have resulted in stronger legal institutions but maintained expensive regulatory processes. However, as these governments implement e-government initiatives and make progress along their respective roadmaps, the costs for businesses and individuals where interactions with government are concerned will reduce and play a role in improving the business environment in the region. This is key to creating employment, reducing poverty, improving the quality of life and growing a country’s GDP. Here are some examples of how countries in the region are using technology to serve citizens and protect the gains made in opening up the democratic space and improving the business environment.

  • Kenya Revenue Authority’s (KRA) Portal. Interacting the revenue authority almost always meant a great deal of standing in line and loss of valuable man-hours lost. This created an environment for intermediaries and corruption to thrive resulting in the loss of millions of dollars in revenue every year. The authority implemented a series of measures to make customs, excise and value-added-tax processes convenient, less costly and more water tight through an online platform resulting in a level playing field for business and less citizens standing in line for days to get things done. It also put those pesky ‘brokers’ hanging around government offices offering to ‘help’ out of business.
  • Tanzania Revenue Authority e-Filing and mPayments. In a move that created a new precedent in Government to Citizen (G2C) services in sub-Sahara Africa, the Tanzania tax authority implemented a mobile payments tax system which makes it unnecessary for citizens to visit their offices to pay taxes.
  • Rwanda Mobile-enabled Driving license applications. In an effort to reduce the amount of time it takes to apply for a driving license in Rwanda, the government introduced a mobile-enabled service that allows citizens to send a text message to the platform and receive a registration number, the first step in the process, cutting the process from 4 months to 45 days.
  • Liberia’s Online Company Registry. Liberia’s company registry allows citizens to register a business without having to make trips to government offices usually a standard practice with this bureacractic process.

While some have already done so, a number of countries in sub-Sahara Africa are on the path to introducing electronic lands registries, integrated financial management systems and electronic business registration in an effort to improve service delivery in their government to government (G2G) interactions and G2C / G2B services.

The old Africa is almost no more. There’s a new Africa emerging. One where stronger institutions exist, better legislation, transparency and citizen participation in governance is the norm. The new Africa is here.

The Innovation EcoSystem in East Africa

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This post is the third in a four-part series on Africa: The Present Frontier

“Many investors see East Africa’s strong growth potential as a driver of better investment performance than in South Africa: This is a huge shift in private equity attitudes toward Africa, which have been historically focused on South Africa. East African investment potential is seen as roughly on par with West Africa, where similar growth dynamics are at play.”

Deloitte Private Equity Survey 2012

Computer Lab at Strathmore University

A computer lab at Strathmore University, Nairobi, Kenya.

Attitudes are changing. New ideas are emerging from a continent few technology investors took seriously only a few years ago. The ideas that have modified the world’s attitudes about investing in Africa have been ignited by four elements of the innovation ecosystem which have come to life and began to flourish. Like a mother giving birth, every element first ‘popped’ and then began to grow as the continent writhed in pain. The pain of implementing new infrastructure, enforcing better governance, creating new policy and regulating new services like mobile telecommunications and mobile money that have catalyzed the rise of tech innovation on the continent.

Four elements within the innovation ecosystem are playing a big role in changing Africa’s profile on the tech scene. However, they are all areas that still require great deals of investment, representing in themselves opportunities for anyone astute enough to see ways in which they can be exploited.

  1. Education is a big part of the ICT innovation ecosystem. The quantity and quality of ICT programs offered by educational insistitutions and other organizations can have an impact on the quantity and quality of tech innovations coming to the surface. The ICT education sector in Africa has evolved from offering plain computer science programs to multidisciplinary ICT programs like Bachelors in Business IT and Masters programs in ICT Policy & Regulation. However, there is a need to diffuse this education beyond first tier cities by creating the right business and regulatory environment to encourage the growth of training centres in rural towns.
  2. Mentoring & incubators. Educated young people with great ideas need the right environment and mentorship to work on their idea and prototype it. Hubs & incubators are helping to do that. iHub, mLab East Africa, ccHub, Bongohive, HiveColab and others across the continent are making it possible for tech innovators to find a physical space in which they can build their ideas out in good company and find mentors to help them make the leap from idea to viable profitable businesses. These organizations are also providing valuable linkages between entrepreneurs and potential investors. There are currently 53 hubs and incubators on the continent with the vast majority in sub-Sahara Africa according to this crowd-sourced data. There’s room to set up more of these in East Africa, especially outside the capital cities.
  3. Funding these ideas to launch or to scale is a big challenge for both venture capital funds and entrepreneurs. Many tech startups do not always have the business processes or track record investors are used to and entrepreneurs usually don’t know what investors are looking for in a business. We need to go beyond the traditional approaches to investing in tech startups and explore other mechanisms to provide them with the headstart they need. In Kenya, the Kenya ICT Board awards $50,000 under its Tandaa grant program helping businesses with good ideas access capital they would otherwise not obtain & The World Bank has also committed $55million to help innovators in Kenya bring their ideas to market. In spite of the challenges, East Africa and Kenya in particular has experienced an upsurge in investor activity with Deloitte’s private equity survey report for 2012 describing the outlook as promising. 16 new funds dedicated to the region launched in 2011 alone, a sign that the private sector is willing to do its part in funding good businesses that rise to the surface. Some of the funds that have been active in the region are early stage venture funds like EVA fund and 88mph which are making it possible for startups to access seed capital for commercially viable ideas.
  4. Showcase events provide easy-to-access platforms that allow startups to show off great ideas to investors and potential partners. They are a useful part of any ecosystem. In the US, DEMO has worked well helping bring ideas to the attention of investors. Ideas like Salesforce.com, VMWare and Adobe Acrobat benefited from the platform DEMO provides entrepreneurs. These events not only put people with ideas infront of people with money, they also generate press and content about these businesses that many of them could never afford to do on their own. In East Africa, PivotEast provides 25 techpreneurs with an opportunity to pitch their ideas before a room full of investors. This year, PivotEast is happening on the 5th and 6th of June at the Ole Sereni hotel in Nairobi. Later this year, DEMO in conjunction with the USAID, Microsoft, Nokia and other partners are launching an international event in Africa. DEMO Africa‘s inaugral event will be held in Nairobi on October 21 & 22.

Education, mentoring, financing and showcases. These four elements are in place, functioning and growing. They are contributing to the rise of tech innovation on the continent and making it easier than ever for investors to find teams with great ideas in which to invest. This is the last virgin tech landscape left on the planet. The best time to become a player in the African technology innovation ecosystem is now.

 

Written by Muchiri Nyaggah

June 5th, 2012 at 10:47 pm

Four Things to Consider When Designing Small Solar Systems for Africa

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If you are preparing to launch a solar lighting product in sub-Sahara Africa, especially Kenya, here are four things to consider based on my observations in Eastern Kenya earlier this year. No citations here, no scientific data just my thoughts.

small battery

Spotted in rural Meru, Kenya. Small battery that was part of a lighting hack.

  1. Tradeoffs will happen. Be on the right end of the tradeoff when it does. Usually these tradeoffs are not just price versus features but new thingymajigy vs status quo. Despite the trouble with kerosene, most consumers know how to cope with it. Save the customer time or money and you will be on the better side of the tradeoff. Time in getting a job done or money that is spent as a consequence of the existing solution (medical bills for children studying by kerosene lamps, burns, continued purchase of kerosene etc). If the payoff from your solar solution appears to require a long wait, you may already be on the wrong end of the tradeoff. Find a different benefit to present.
  2. Aspirations exist. Customers purchasing their first solar lighting product are moving up from kerosene to something cheaper to run. However, once they light up their house they begin to plan for the next electricity consuming device. A bigger radio and a television rank fairly high on the list of these customers. If your product can scale up with them to a point on that journey, they won’t feel they will have to write it off when they are ready for something bigger. Panels that form an array, charge controllers that can be replaced with bigger ones, the option to add batteries…these are some of the ways you can plugin to the customer’s aspirations and grow with them. A point to note; solar home system users in off-grid locations consider a grid connection once it becomes available despite the obvious cost benefit of solar power. A grid connection is considered a step up.
  3. Price isn’t everything. People like to show off their latest acquisitions, especially when these acquisitions translate into improved perceptions of their social status by their own peers. If your product is known for being cheap, that erodes the ‘brag-abilty‘ of it. Nokia mobile phones were very popular in the slums of Kibera despite not being the cheapest.
  4. Be part of an ecosystem. While showing off a solar product to residents of rural towns in Kenya earlier this year, they repeatedly asked what they would do with it if it needed repair. Because it features an LED light with integrated power storage, they immediately began asking how it would work with regular solar bulbs or readily available alternatives. They complained the panel was too small (they hesitated to classify it as a solar solution) and it worked with nothing else they that is readily available at their local electronics stores. Any one of those issues was a deal breaker. Play nice with others in the ecosystem and that includes other LED lights, batteries and fundis (local skilled technicians).

It seems to me that any firm selling a 5w-10w panel + 12v 60AH (or more) battery + easily available bulb is on the right path. Now if the solution allows additional panels to be integrated, a charge controller added and bigger batteries plugged in, you have a winner.

 

Written by Muchiri Nyaggah

June 4th, 2012 at 1:00 pm

Where Opportunities Lie in the African Mobile Space

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Africa straddles two realities. One is underpinned by the belief that Africa is the next frontier and measures the continent’s progress against an expected trajectory and momentum modeled on that which developed economies have followed in the past. As the continent leapfrogged wireline technology to adopt mobile at an astoundingly unexpected rate over the first 5 years of this millenium, it proved a point to the rest of the world. Africa is the present frontier. This is the other reality where the continent has brought to market a number of ‘firsts’. Airtel’s (Celtel at the time) borderless mobile network that features no roaming fees, the envy of European consumers. MPesa, Vodacom’s mobile money platform that has been very successful in Kenya and now growing in Tanzania and other countries.

Mobile Money in Kenya

Airtel Money and MPesa outlets on the outskirts of Nairobi.

According to the GSM Association, there are an estimated 649 million subscribers in Africa and an estimated 86 million being added to this number by the end of 2012 making Africa the world’s second largest mobile market and the fastest growing in the world. Even then, there’s still an estimated $36 billion of untapped revenue from growth in the 25 largest mobile markets on the continent. Unlike in developed nations, 96% of all subscriptions are pre-paid with voice dominating the revenue matrix. In some markets, data is growing considerably fast contributing significant revenues to the operators’ ARPU. Safaricom, for instance, generated just over $1.1b in revenue with voice calls contributing 67% a 1.2% drop on the previous year. Mobile and fixed data on the other hand jumped 81% compared to the previous year as subscribers used their modems and phones more to access the Internet. More Africans are buying mobile devices resulting in more endpoints added to a highly resilient, ubiquitous and geo-aware distribution platform for content and services.

The rise of mobile in Africa has brought with it obvious opportunities as well as a new class of opportunities that probably didn’t quite exist before. Opportunities for non-profits to reach more people at lower costs, governments to provide services more effectively and across larger geographies, for business to reach more customers and scale at lower cost. Mobile is making it possible for small and medium sized enterprises to compete with big business in ways they couldn’t just a few short years ago. Mobile isn’t just changing the operating landscape for consumer/citizen facing organizations, it’s changing the game. The trifecta of fast growing extensive data networks, cheap data-enabled handsets and a fast growing mobile money ecosystem is setting the stage for probably the greatest disruptions to the landscape yet. We are observing the emergence of fascinating opportunities in Africa, many which are providing new growth areas and could potentially power GDP growth further over the coming years. Here are a few;

  1. OpenGov and mGov - Govenments can now potentially reach more citizens than ever before with services that don’t require physical access to government offices. For instance, mobile allows governments to provide birth registration, community policing and even payment of taxes (Tanzania allows the use of MPesa for tax payments) at very low cost. It is also possible to now involve citizens in their own governance and scale programs further faster and cheaper than ever before. These also presents new opportunities for businesses that can provide governments with the tools they need to get the job done. Socrata and Knoema, for instance, provide visualization and analysis platforms for the Kenya government’s open data initiative and the African Development Bank Open Data for Africa portals respectively. However,  there are still opportunities for developers who can build applications that help communicate public data in a way that citizens can easily understand on mobile phones.
  2. mHealth & mEducation - There are, as far as I can tell, no commercial successes in Africa in the mHealth and mEducation sub-sectors. However, programs like Dr. Math running on MxIt in South Africa and MOTECH currently in Ghana demonstrate the potential that lies untapped in the mobile platform as a channel. One of the ventures to watch is MedAfrica which is using Kenya’s Open Data in addition to other datasets provided by industry stakeholders to provide a commercial mHealth service.
  3. Financial intermediation - In this space lies the well known mobile-to-mobile money transfer services that emerged on the continent 5 years ago such as MPesa and Zap (now Airtel Money). Since then, the high and rapid penetration of mobile subscriptions and mobile money subscriptions in East Africa created new opportunities for financial services intermediation. Mobile-to-bank / bank-to-mobile services as well as mobile-to-web services that now make ecommerce via mobile money a reality have began to take hold. South Africa’s Fundamo has been present in the mobile money space since 2002 and was recently acquired by Visa International. Kenyan firm Cellulant, now serving institutions in at least 8 countries in sub-Sahara Africa is powering mobile banking services and content distribution via mobile phone for institutions such as Barclays Bank. Pesapal, launched in 2010 2009 as the first payment gateway that made ecommerce via mobile money a reality. It now also provides utility and bill payments via mobile money and debit/credit cards. Since its launch, other firms have emerged in that space including Bilmobile in Egypt, iPay in Kenya and many more. This continues to be a growth area across the region and one where new opportunities will continue to emerge.
  4. Business platforms - Small and medium sized businesses adopted mobile money fairly early. However, they failed to integrate mobile with business infrastructure. That is changing now with players like VirtualCity providing supply chain platforms that make sales and distribution management solutions via feature phones and smart phones possible. Their DistributR solution is now available as SaaS with the potential to scale rapidly across the region. ERP maker SAP has also recently announced the launch of it’s mobile solution that will provide businesses on their BusinessOne platform with mobile extension of their ERP services. In the past, achieving this level of enterprise mobility required huge investments in infrastructure and software. Now mobile-powered business solutions can be rolled out by small business within days of the decision to acquire. Enterprise mobility is probably the least exploited opportunity by local developers and one which international firms with the technology and understanding of the African market could seize for growth.
The continent with six of the ten fastest growing economies in the world is also home to the fastest growing and second largest mobile market on the planet. Signals like these hint at opportunities that lie every where in Africa. Those who have observed these signals and exploited them have reaped the benefits of ground floor access to opportunities others are expecting to present themselves in the future. Africa is not just the next frontier, Africa is here. It’s time we all saw Africa differently.

Written by Muchiri Nyaggah

May 26th, 2012 at 2:48 pm

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